Refunds and cancellations

When we refund automatically

Without you having to ask:

• Technically failed analysis (engine couldn't read the file): full refund immediately on the same card
• Analysis flagged unreadable by you: refund within 24 hours
• Accidental double charge: duplicate refunded same day

In all these cases you get an email with refund details.

When we refund on request

• Correct analysis but you didn't like it: write to hello@decifra-burocrazia.it within 7 days, we refund
• Unused pack-of-5 credits: we refund the proportional amount of residual credits if asked within 30 days of purchase

Crediting times

Stripe handles refunds:

• Credit card: 5-10 business days (Visa/MC typical 7 days)
• Prepaid card: 7-14 business days
• Debit: usually 5 days

Timing depends on your bank, not us. You get Stripe email confirmation when the refund starts.

Family subscription cancellation

Subscription is cancelled in 30 seconds from Stripe Customer Portal. When you cancel:

• No penalties
• Access to current month credits until end of paid period
• No auto-renewal next cycle

What we don't refund

• Already delivered PEC drafts: once generated, the draft is custom output, not refundable. If technically bad, write us and we regenerate for free.
• Answered follow-ups: once the engine response is received, the follow-up isn't refundable. If the answer is obviously wrong, write us.

How to request a manual refund

Email hello@decifra-burocrazia.it with:

• The email you paid with
• The date of payment
• The reason (even just "not satisfied", no judgment: we don't ask why)

We reply within one business day and process the refund within 48 hours of response.

FAQ

Can I do a chargeback with my bank?+

Technically yes, but it's not needed: we refund directly. Chargebacks take longer (30+ days) and cost us fees, but it's always your right in case of dispute.

Is there a 'satisfied or refunded' guarantee?+

Yes, in practice. Within 7 days of the analysis you can request a refund without explaining anything.

If I refund, do I lose access to my analysis?+

No, the analysis stays in your history. The payment refund is separate from the already generated content.